What is Triply Travel?

Triply Travel is an innovative travel platform designed to simplify your travel planning and booking process. We offer a wide range of services, including flight bookings, hotel reservations, curated travel experiences, and personalized travel recommendations to ensure your next trip is memorable and hassle-free.

How do I create an account on Triply Travel?

You can create an account by clicking the "Sign Up" button on our homepage. Fill in the required information, such as your name, email address, and a secure password. Once completed, you'll receive a confirmation email to activate your account, and you're ready to start planning your next adventure!

Can I book both flights and hotels on Triply Travel?

Yes, Triply Travel allows you to book both flights and hotels. You can search for flights and accommodations separately or use our integrated search to plan your entire trip in one go, ensuring you get the best deals and a seamless travel experience.

Are there any fees for using Triply Travel?

Browsing and planning your trip on Triply Travel is completely free. We only charge a transparent service fee at the time of booking, which is included in the displayed price. There are no hidden charges, and we strive to offer you the best prices available.

How does Triply Travel offer personalized travel recommendations?

Our platform uses advanced algorithms and your travel preferences to suggest personalized travel experiences. By analyzing your past bookings, reviews, and preferences, we tailor recommendations for destinations, activities, and accommodations that we think you'll love.

What should I do if I need to change or cancel my booking?

For changes or cancellations, please refer to the booking confirmation email, which contains detailed instructions and links to modify your reservation. Our customer service team is also available 24/7 to assist you with any changes or special requests.

Is my personal and payment information secure with Triply Travel?

Absolutely. We use state-of-the-art encryption and security protocols to ensure that your personal and payment information is protected. Your privacy and security are our top priorities.

How can I get in touch with Triply Travel's customer service?

Our customer service team is available 24/7 to assist you. You can reach us via the contact form on our website, by email at support@triplytravel.com, or through our customer service hotline listed on our Contact Us page.

Does Triply Travel have a mobile app?

Yes, Triply Travel offers a mobile app available for both iOS and Android devices. The app provides all the functionalities of our website, plus app-exclusive features and notifications to keep you updated on your travel plans and special offers.

Can I leave reviews and feedback for my travel experiences booked through Triply Travel?

Yes, we highly encourage our users to leave reviews and feedback for their travel experiences. Your insights not only help us improve our services but also assist fellow travelers in making informed decisions. You can leave a review directly on the platform after your trip has concluded.

How do I find the right tour for me on Triply ?

You can use our intuitive search and filter tools to find tours that match your preferences. Filter by destination, duration, budget, and type of tour to narrow down your options. Additionally, detailed tour descriptions, itineraries, and customer reviews can help you make an informed decision.

What is included in the tour packages offered on Triply?

Tour packages typically include accommodations, some meals, transportation during the tour, and guided activities or excursions. Each tour page on our platform provides a detailed "What's Included" section that outlines all inclusions. We recommend reviewing this section to understand what the package offers.

Can I customize a tour package?

Yes, many of our tour packages offer customizable options. Whether you want to add extra nights, special activities, or any other personal touches, our team can help tailor the tour to your preferences. Please contact our customer support to discuss your customization needs.

How do group bookings work on Triply?

For group bookings, you can either join an existing group tour or request a private tour for your group. Special rates and arrangements can be made for groups of a certain size. Please contact us for more information and assistance with planning your group trip.

What payment methods are accepted on Triply?

Triply Travel accepts various payment methods, including major credit cards (Visa, MasterCard, American Express), M- PESA, and bank transfers. Payment options may vary depending on your location, so please check the payment section during the booking process for available methods.

Do I need travel insurance to book a tour through Triply?

While travel insurance is not mandatory to book a tour, we strongly recommend purchasing comprehensive travel insurance to cover unforeseen circumstances, such as trip cancellations, medical emergencies, and luggage loss. Some tours may have specific insurance requirements, so please check the tour details carefully.

How do I know if my booking is confirmed?

Once you complete your booking, you'll receive an email confirmation with all the details of your reservation, including the itinerary, payment confirmation, and next steps. If you don't receive this email within 24 hours, please contact our customer service team.

Are there any age restrictions for tours on Triply?

Age restrictions can vary depending on the tour. Some tours are family-friendly, while others may have minimum age requirements due to the nature of the activities involved. Age-related information is specified on each tour page under the "Age Range" section.

Can Triply Travel accommodate special dietary requirements?

We strive to accommodate special dietary needs wherever possible. Please inform us of your dietary restrictions at the time of booking, and we'll work with our tour partners to make the necessary arrangements. Note that options might be limited in some destinations.

What is Triply Travel's cancellation policy for tours?

Our cancellation policy varies depending on the tour operator and the booking conditions. Detailed information on cancellation terms can be found in the "Terms and Conditions" section of each tour page. We advise reviewing these terms carefully before making a booking.