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Help Center FAQs Safety Measures

Hosts' Safety Measures

  1. Verify Guest Identity: Cross-check guest details with the booking details on Triply’s booking records.

  2. Screen Guests: Communicate with guests prior to arrival to understand their purpose and plans.

  3. Secure Valuables: Remove or lock away personal valuables and sensitive documents.

  4. Prepare Emergency Information: Provide guests with emergency contact numbers such as the police, fire, and medical departments.

  5. Install Security Systems: Use security cameras at entry points, install smart locks, and change codes between guests. Ensure that the security systems comply with privacy laws.

  6. Guest Orientation: Conduct a thorough check-in process, including explaining house rules, appliance usage, and emergency exits.

  7. Regular Maintenance: Ensure all appliances and safety equipment (smoke detectors, carbon monoxide detectors, fire extinguishers) are in working order. Conduct regular property inspections and promptly address maintenance issues.

  8. Respect Privacy: Inform guests of any scheduled visits for maintenance or inspections and maintain open communication while respecting their privacy.

  9. Conduct Thorough Inspections: Check for any damage or missing items after guests check out.

  10. Maintenance and Cleanliness: Clean and sanitize the property thoroughly, following health guidelines.

  11. Review and Feedback: Leave honest reviews for guests to assist other hosts.

  12. Emergency Plan: Develop and share an emergency evacuation plan with guests. Ensure your home has clear and accessible pathways for emergency exits.

NB: Always feel free to contact our customer support team at 0748666444 in case you encounter any challenges.


Africa's Best Travel Platform.
Built for African Travelers by African People

Support Lines

+254 748 666 444

+254 746 352 497

General Inquiries

info@triply.co

Location

Mirage Tower 2, 9th Floor


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