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Help Center FAQs Mobile User Guide for Event Organizers

The Quick and Easy Way to Download and Install the Triply Business App

For Android, please click Play Store to download the Triply Business app.

For iOS, please click App Store to download the Triply Business app.

How to Quickly Create a Triply Account on the Triply Business App

  1. Open the Triply Business app and sign in using your email or Google.

  2. Input your name, email, and phone number.

  3. Verify your phone number with the OTP code.

  4. Upload your photo and business logo.

  5. Fill in your business details like name and description.

  6. To list an event, click "Create" under "Create your Adventure" and follow the instructions listed in the "Create or Add an Event: What You Need to Know" section.

Create or Add an Event: What You Need to Know

  1. Open the Triply Business app.

  2. Tap "Menu" from the homepage.

  3. Click "Events" and select "Create/Add Event."

  4. Enter event details: name, category, location, contact number, type, dates, times, inclusions, exclusions, and additional information.

  5. Choose tags for the event.

  6. Input event description or generate using AI.

  7. Choose a cover photo, add additional photos, and click "Next Step."

  8. Add tickets: name, quantity, price, and start/end of sales.

  9. Click "Save."

  10. If the event is free, mark it as such and input the number of tickets.

  11. Click "Publish."

Essential Elements of Event Management: Event Basics, Tags, Description, Ticket Details and Pricing, and Photos

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage and click "Events."

  3. Choose "Edit Event" for your event.

  4. Update event details under "Event Basics" and save.

  5. Manage tags under "Tags" and save.

  6. Modify the event description under "Event Description" and save.

  7. Adjust ticket pricing by editing or adding tickets and saving the changes.

  8. If the event is free, mark it as such.

  9. Manage event photos under "Photos" by adding or removing them.

The Easiest Way to Cancel an Event

  1. Open the Triply Business app.

  2. Tap "Menu" from the homepage and click "Events."

  3. Tap “Cancel” under the event you wish to cancel.

  4. Click "Confirm."

How to Reactivate an Event With Ease

  1. Open the Triply Business app.

  2. Tap "Menu" from the homepage and click "Events."

  3. Tap “Reactivate” under the event you wish to reactivate.

  4. Click "Confirm."

Adding New Employees: A Comprehensive Guide

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Employees" > "Add Employees."

  4. Upload a photo, and input the first and last name, phone number, and email.

  5. Choose a role and employment type.

  6. Set salary and payment frequency.

  7. Input the M-Pesa number and start date.

  8. Click "Add."

Removing an Employee

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Employees."

  4. Open the employee's details and click the three dots.

  5. Choose "Remove."

  6. Click "Confirm."

How to Add an Employee as a User to Your Business

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Employees."

  4. Open the employee's details.

  5. Click the three dots.

  6. Choose "Add as a User."

  7. Confirm name, email, and phone.

  8. Assign a listing.

  9. Choose user permissions.

  10. Click "Save."

Adding New Users: A Comprehensive Guide

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users" > "Add User."

  4. Upload photo, input name, email, and phone.

  5. Assign a listing.

  6. Choose user permissions.

  7. Click "Save."

Editing a User and Their Information: What You Need to Know

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Open the user's details.

  5. Click the three dots.

  6. Choose "Edit."

  7. Click "Save" when finished.

How to Easily Remove a User

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Open the user's details.

  5. Click the three dots.

  6. Choose "Remove."

  7. Click "Confirm."

Everything You Need to Know About Adding a User as an Employee

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Click the three dots.

  5. Choose "Add as Employee."

  6. Confirm name, phone, and email.

  7. Specify role and employment type.

  8. Set salary and payment frequency.

  9. Confirm the M-Pesa number and input the start date.

  10. Click "Add."

Adding More Users

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Click the plus sign next to "Manage Users."

How to Verify Your Profile with Ease

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Go to KYC” > "Verify Yourself."

  4. Take photos of your ID and a cheerful selfie.

  5. Wait for verification notification.

The Easiest Way to Edit Your Profile or Personal Information

  1. Open the Triply Business app on your phone.

  2. From your homepage, click "Menu."

  3. Navigate to Profile.

  4. Edit or add your details.

  5. Click "Save."

Easily Creating an Adventure: A Step-by-Step Guide

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Select "Create your adventure."

  4. Choose:

    • "One-Day Trip" for day trips

    • "Package" for packages

    • "Experience" for unique experiences

    • "Event" for events

  5. Follow the steps outlined for each adventure type.

How to Manage Your Finances Wisely

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Select "Finance."

  4. Enter your PIN and click "Continue."

  5. To send money:

    • Click "Send Money."

    • Choose "Self" or "Other."

    • Input the phone number and amount.

    • Click "Submit."

  6. To withdraw money:

    • Click "Pay Bill" for PayBill or "Buy Goods" for Till Number.

    • Enter the necessary details.

    • Click "Continue."

    • Optionally, save the information for future use.

  7. To buy airtime:

    • Click "Buy Airtime."

    • Select "Self" or "Other."

    • Input the phone number and amount and click "Submit."

  8. To pay employees:

    • Click "Pay Employees."

    • Select the employee.

    • Click "Pay Now."

  9. To view earnings or withdrawals, click "Earnings" or "Withdrawals."

Resetting Your Finance Pin

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Settings" > "Reset Finance PIN."

  4. Get and verify the OTP code.

  5. Set and confirm the new PIN.

  6. Click "Submit."

How to Delete Your Account in a Few Simple Steps

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Settings” > "Delete Account."

  4. Confirm the deletion by clicking "Delete Account" and then "Confirm."


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