Help Center FAQs Mobile User
For Android, please click Play Store to download the Triply Business app.
For iOS, please click App Store to download the Triply Business app.
Open the Triply Business app and sign in using your email or Google.
Input your name, email, and phone number.
Verify your phone number with the OTP code.
Upload your photo and business logo.
Fill in your business details like name and description.
To list a day trip, click "Create" under "Create your Adventure" and follow the instructions listed in the "How to Create a Memorable One-Day Trip" article.
To list a package, click "Create" under "Create your Adventure" and follow the instructions listed in the "Creating the Perfect Package: Tips and Tricks" article.
To list an experience, click "Create" under "Create your Adventure" and follow the instructions listed in the "How to Create Experiences That Resonate With Your Customers" article.
Open the Triply Business app.
Go to "Menu" > "Experiences" > "Create/Add Experience."
Input name, description, type, and location.
Add meal plan, contact number, inclusions, and exclusions.
Set start and end times, number of participants, and additional information then click "Next Step."
Create a day itinerary with activity title, description, start/end time, and save.
Add more itinerary items if needed and click "Next Step."
Tag experience under appropriate categories then click "Next Step."
For pricing and age requirements, input adult age and price, and child age and price.
Insert cover photo and additional photos.
Click "Publish."
Open the Triply Business app.
Navigate to "Menu" > "Experiences" > ”Edit."
Update experience details under "Experience Basics" and save.
Add new activities under "Itinerary" and save.
Save changes.
Manage tags under "Tags" and save.
Set or adjust pricing under "Pricing" and save.
Manage photos under "Photos" by removing or adding them.
Open the Triply Business app.
Tap "Menu" from the homepage then select "Experiences."
Choose the experience to cancel.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage then click "Experiences."
Select "Reactivate" for the desired experience.
Click "Confirm."
Note: To improve a reactivated experience, please refer to the "The Ultimate Guide to Experience Management: Pricing, Itinerary, Photos and More” article.
Open the Triply Business app.
Tap "Menu" from the homepage.
Click "One-Day Trips > "Create/Add One-Day Trip."
Enter trip details: name, category, location, contact number, date, inclusions, exclusions, meal plan, and additional information, and proceed to the next step.
Input transport details: type, pick-up and drop-off locations, contact number, and maximum number of passengers.
Proceed to itinerary creation: add activity title, description, start/end times, and save.
Choose tags for the day trip and proceed to the next step.
Input day trip description or generate using AI and proceed.
Input adult and child age/pricing details.
Insert cover photo and additional photos.
Click "Publish."
Open the Triply Business app.
Tap "Menu" on the homepage."
Click "One-Day Trips."
Select "Cancel” under the trip you wish to cancel.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.“
Click "One-Day Trips."
Select "Reactivate Trip” under the trip you wish to reactivate.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Packages" > "Create/Add Package."
Enter package details: name, description, location, contact number, nights, dates, inclusions, exclusions, meal plan, and maximum number of guests.
Proceed to the next step.
Specify package type, pick-up, and drop-off locations, and accommodation details.
Add accommodation photos and additional information.
Proceed to itinerary creation: add day title, activity title, description, start/end times, and save.
Proceed to package pricing: input adult and child age/pricing details.
Insert cover photo and additional photos.
Click "Publish."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Packages."
Select "Cancel" under the package you wish to cancel.
Click "Confirm".
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Packages."
Select "Reactivate" under the package you wish to reactivate.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Employees" > "Add Employees."
Upload a photo, and input the first and last name, phone number, and email.
Choose a role and employment type.
Set salary and payment frequency.
Input the M-Pesa number and start date.
Click "Add."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Employees."
Open the employee's details and click the three dots.
Choose "Remove."
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Employees."
Open the employee's details.
Click the three dots.
Choose "Add as a User."
Confirm name, email, and phone.
Assign a listing.
Choose user permissions.
Click "Save."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users" > "Add User."
Upload photo, input name, email, and phone.
Assign a listing.
Choose user permissions.
Click "Save."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Open the user's details.
Click the three dots.
Choose "Edit."
Click "Save" when finished.
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Open the user's details.
Click the three dots.
Choose "Remove."
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Click the three dots.
Choose "Add as Employee."
Confirm name, phone, and email.
Specify role and employment type.
Set salary and payment frequency.
Confirm the M-Pesa number and input the start date.
Click "Add."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Click the plus sign next to "Manage Users."
Open the Triply Business app.
Tap "Menu" on the homepage.
Go to KYC” > "Verify Yourself."
Take photos of your ID and a cheerful selfie.
Wait for verification notification.
Open the Triply Business app on your phone.
From your homepage, click "Menu."
Navigate to Profile.
Edit or add your details.
Click "Save."
Open the Triply Business app.
Tap "Menu" on the homepage.
Select "Create your adventure."
Choose:
"One-Day Trip" for day trips
"Package" for packages
"Experience" for unique experiences
"Event" for events
Follow the steps outlined for each adventure type.
Open the Triply Business app.
Tap "Menu" on the homepage.
Select "Finance."
Enter your PIN and click "Continue."
To send money:
Click "Send Money."
Choose "Self" or "Other."
Input the phone number and amount.
Click "Submit."
To withdraw money:
Click "Pay Bill" for PayBill or "Buy Goods" for Till Number.
Enter the necessary details.
Click "Continue."
Optionally, save the information for future use.
To buy airtime:
Click "Buy Airtime."
Select "Self" or "Other."
Input the phone number and amount and click "Submit."
To pay employees:
Click "Pay Employees."
Select the employee.
Click "Pay Now."
To view earnings or withdrawals, click "Earnings" or "Withdrawals."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Settings" > "Reset Finance PIN."
Get and verify the OTP code.
Set and confirm the new PIN.
Click "Submit."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Settings” > "Delete Account."
Confirm the deletion by clicking "Delete Account" and then "Confirm."
Open the Triply Business app on your phone.
From your home page, click on “Bookings."
Navigate to the 'Ongoing' section.
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Upcoming."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Checking In."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Checking Out."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Past."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Cancelled."
Help Center FAQs Mobile User
For Android, please click Play Store to download the Triply Business app.
For iOS, please click App Store to download the Triply Business app.
Open the Triply Business app and sign in using your email or Google.
Input your name, email, and phone number.
Verify your phone number with the OTP code.
Upload your photo and business logo.
Fill in your business details like name and description.
To list a day trip, click "Create" under "Create your Adventure" and follow the instructions listed in the "How to Create a Memorable One-Day Trip" article.
To list a package, click "Create" under "Create your Adventure" and follow the instructions listed in the "Creating the Perfect Package: Tips and Tricks" article.
To list an experience, click "Create" under "Create your Adventure" and follow the instructions listed in the "How to Create Experiences That Resonate With Your Customers" article.
Open the Triply Business app.
Go to "Menu" > "Experiences" > "Create/Add Experience."
Input name, description, type, and location.
Add meal plan, contact number, inclusions, and exclusions.
Set start and end times, number of participants, and additional information then click "Next Step."
Create a day itinerary with activity title, description, start/end time, and save.
Add more itinerary items if needed and click "Next Step."
Tag experience under appropriate categories then click "Next Step."
For pricing and age requirements, input adult age and price, and child age and price.
Insert cover photo and additional photos.
Click "Publish."
Open the Triply Business app.
Navigate to "Menu" > "Experiences" > ”Edit."
Update experience details under "Experience Basics" and save.
Add new activities under "Itinerary" and save.
Save changes.
Manage tags under "Tags" and save.
Set or adjust pricing under "Pricing" and save.
Manage photos under "Photos" by removing or adding them.
Open the Triply Business app.
Tap "Menu" from the homepage then select "Experiences."
Choose the experience to cancel.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage then click "Experiences."
Select "Reactivate" for the desired experience.
Click "Confirm."
Note: To improve a reactivated experience, please refer to the "The Ultimate Guide to Experience Management: Pricing, Itinerary, Photos and More” article.
Open the Triply Business app.
Tap "Menu" from the homepage.
Click "One-Day Trips > "Create/Add One-Day Trip."
Enter trip details: name, category, location, contact number, date, inclusions, exclusions, meal plan, and additional information, and proceed to the next step.
Input transport details: type, pick-up and drop-off locations, contact number, and maximum number of passengers.
Proceed to itinerary creation: add activity title, description, start/end times, and save.
Choose tags for the day trip and proceed to the next step.
Input day trip description or generate using AI and proceed.
Input adult and child age/pricing details.
Insert cover photo and additional photos.
Click "Publish."
Open the Triply Business app.
Tap "Menu" on the homepage."
Click "One-Day Trips."
Select "Cancel” under the trip you wish to cancel.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.“
Click "One-Day Trips."
Select "Reactivate Trip” under the trip you wish to reactivate.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Packages" > "Create/Add Package."
Enter package details: name, description, location, contact number, nights, dates, inclusions, exclusions, meal plan, and maximum number of guests.
Proceed to the next step.
Specify package type, pick-up, and drop-off locations, and accommodation details.
Add accommodation photos and additional information.
Proceed to itinerary creation: add day title, activity title, description, start/end times, and save.
Proceed to package pricing: input adult and child age/pricing details.
Insert cover photo and additional photos.
Click "Publish."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Packages."
Select "Cancel" under the package you wish to cancel.
Click "Confirm".
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Packages."
Select "Reactivate" under the package you wish to reactivate.
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Employees" > "Add Employees."
Upload a photo, and input the first and last name, phone number, and email.
Choose a role and employment type.
Set salary and payment frequency.
Input the M-Pesa number and start date.
Click "Add."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Employees."
Open the employee's details and click the three dots.
Choose "Remove."
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Employees."
Open the employee's details.
Click the three dots.
Choose "Add as a User."
Confirm name, email, and phone.
Assign a listing.
Choose user permissions.
Click "Save."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users" > "Add User."
Upload photo, input name, email, and phone.
Assign a listing.
Choose user permissions.
Click "Save."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Open the user's details.
Click the three dots.
Choose "Edit."
Click "Save" when finished.
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Open the user's details.
Click the three dots.
Choose "Remove."
Click "Confirm."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Click the three dots.
Choose "Add as Employee."
Confirm name, phone, and email.
Specify role and employment type.
Set salary and payment frequency.
Confirm the M-Pesa number and input the start date.
Click "Add."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Admin" > "Users."
Click the plus sign next to "Manage Users."
Open the Triply Business app.
Tap "Menu" on the homepage.
Go to KYC” > "Verify Yourself."
Take photos of your ID and a cheerful selfie.
Wait for verification notification.
Open the Triply Business app on your phone.
From your homepage, click "Menu."
Navigate to Profile.
Edit or add your details.
Click "Save."
Open the Triply Business app.
Tap "Menu" on the homepage.
Select "Create your adventure."
Choose:
"One-Day Trip" for day trips
"Package" for packages
"Experience" for unique experiences
"Event" for events
Follow the steps outlined for each adventure type.
Open the Triply Business app.
Tap "Menu" on the homepage.
Select "Finance."
Enter your PIN and click "Continue."
To send money:
Click "Send Money."
Choose "Self" or "Other."
Input the phone number and amount.
Click "Submit."
To withdraw money:
Click "Pay Bill" for PayBill or "Buy Goods" for Till Number.
Enter the necessary details.
Click "Continue."
Optionally, save the information for future use.
To buy airtime:
Click "Buy Airtime."
Select "Self" or "Other."
Input the phone number and amount and click "Submit."
To pay employees:
Click "Pay Employees."
Select the employee.
Click "Pay Now."
To view earnings or withdrawals, click "Earnings" or "Withdrawals."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Settings" > "Reset Finance PIN."
Get and verify the OTP code.
Set and confirm the new PIN.
Click "Submit."
Open the Triply Business app.
Tap "Menu" on the homepage.
Click "Settings” > "Delete Account."
Confirm the deletion by clicking "Delete Account" and then "Confirm."
Open the Triply Business app on your phone.
From your home page, click on “Bookings."
Navigate to the 'Ongoing' section.
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Upcoming."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Checking In."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Checking Out."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Past."
Open the Triply Business app.
Tap "Bookings" on the homepage and click "Cancelled."
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General Inquiries
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