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Help Center FAQs Web User Guide for Travellers

How to Get Started With the Triply Website

  1. Click https://triply.co/ to visit our website.

  2. Click Sign Up at the top-right corner of the screen.

  3. Input your email address and click Continue.

  4. Input your first and last name, confirm your email address, and input your phone number, and click “Continue.”

  5. Insert the verification code sent to your email address.

  6. Voila, you are now logged into your Triply account.

How to Create an Eye-Catching Profile

  1. Open your Triply.Co website.

  2. Select the three drop-down lines at the top-right of the screen.

  3. Tap on “Profile.”

  4. Click “Edit Profile.”

  5. Make changes or additions to your profile.

  6. Click “Save” once you are done.

Stress-Free Stays: How to Book Your Ideal Accommodation

  1. Open your Triply.Co website.

  2. Scroll to "Stays" or click "View More" under Stays.

  3. Or, tap the search bar at the top of the screen.

  4. Enter the location in the "Where Are You Going" section and click “Let’s Go.”

  5. You can also select your check-in and check-out dates and click “Let’s Go.”

  6. Scroll through the options and select your ideal home.

  7. Once you find your perfect home, insert your check-in and check-out dates and the number of guests.

  8. To pay in full, select "Pay Full Amount." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and finalize the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  9. To pay in installments, select "Pay in Installments" and click "Pay Now." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and make the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  10. Once you are done, you will receive a text message informing you that you have successfully made a booking, which is now awaiting approval.

  11. Once the booking is approved, you will receive a confirmation message.

Note: If you paid in installments, you can view and make the final payment by doing the following:

  • Click on "My Trips" at the top-right side of the screen.

  • Tap "Pending Payments."

  • Select your trip and finalize the payment.

  • Once you make a payment, you will receive a confirmation message.

From Dreams to Reality: How to Book Amazing Experiences

  1. Open your Triply.Co website.

  2. Scroll to "Experiences" or click "View More" under Experiences.

  3. Scroll through the available experiences and select your ideal one.

  4. Input your preferred dates.

  5. Enter the number of guests, including both adults and children.

  6. Select "Pay in Full" or "Pay in Installments."

  7. To pay in full, select "Pay Full Amount." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and finalize the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  8. To pay in installments, select "Pay in Installments" and click "Pay Now." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and make the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  9. Once you make your reservation, you will receive a confirmation message.

Note: If you paid in installments, you can view and make the final payment by doing the following:

  • Click on "My Trips" at the top-right side of the screen.

  • Tap "Pending Payments."

  • Select your trip and finalize the payment.

  • Once you make a payment, you will receive a confirmation message.

Vacation Made Easy: How to Book the Ultimate Travel Packages

  1. Open your Triply.Co website.

  2. Scroll to "Packages" or click "View More" under Packages.

  3. Scroll through the list of packages and select your ideal one.

  4. Insert the number of adults and children and select your ideal dates.

  5. To pay in full, select "Pay Full Amount." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and finalize the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  6. To pay in installments, select "Pay in Installments" and click "Pay Now." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and make the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

Note: If you paid in installments, you can view and make the final payment by doing the following:

  • Click on "My Trips" at the top-right side of the screen.

  • Tap "Pending Payments."

  • Select your trip and finalize the payment.

  • Once you make a payment, you will receive a confirmation message.

Event Planning Made Simple: How to Book Unforgettable Events

  1. Open your Triply.Co website.

  2. Scroll to "Events" or click "View More" under Events.

  3. Scroll through the list of events and select your ideal one.

  4. Input the number of tickets you want to purchase.

  5. Click "Proceed to Checkout."

  6. Click "Pay Now" and a pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and finalize the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  7. Once you make the payment, you will receive a confirmation message.

One Day Wonders: How to Book Unforgettable Day Trips

  1. Open your Triply.Co website.

  2. Scroll to "One-Day Trips" or click "View More" under One-Day Trips.

  3. Scroll through the list of day trips and select your ideal one.

  4. Enter the number of adults and children and your ideal dates.

  5. To pay in full, select "Pay Full Amount." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and finalize the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  6. To pay in installments, select "Pay in Installments" and click "Pay Now." A pop-up with your phone number will appear. Click "Pay Now" to receive an MPESA prompt on your phone and make the payment. Alternatively, you can pay via Paybill using the provided Paybill number.

  7. Once you make the payment, you will receive a notification from Triply.

Note: If you paid in installments, you can view and make the final payment by doing the following:

  • Click on "My Trips" at the top-right side of the screen.

  • Tap "Pending Payments."

  • Select your trip and finalize the payment.

  • Once you make a payment, you will receive a confirmation message.

See Your Pending Approval Trips: A Comprehensive Overview

  1. Open your Triply.Co website.

  2. Click on "My Trips" at the top-right side of the screen.

  3. Select “Pending Approval.”

  4. Once the booking has been approved, you will be able to see it under “Upcoming.”

The Easiest Way to See Partially Paid Trips That Are Pending Payment

  1. Open your Triply.Co website.

  2. Click on "My Trips" at the top-right side of the screen.

  3. Select “Pending Payments.”

  4. Choose your desired trip and make another partial payment or finalize the full payment.

Don’t Miss Out: How to See Upcoming Bookings

  1. Open your Triply.Co website.

  2. Click on "My Trips" at the top-right side of the screen.

  3. Select “Upcoming.”

Exploring the Past: A Guide to Viewing Bookings

  1. Open your Triply.Co website.

  2. Click on "My Trips" at the top-right side of the screen.

  3. Select “Past.”

How to View Cancelled Bookings Without Hassle

  1. Open your Triply.Co website.

  2. Click on "My Trips" at the top-right side of the screen.

  3. Select “Cancelled.”

How to Add Items to Your Wishlist With Ease

  1. Open your Triply.Co website.

  2. Navigate through the list of stays, experiences, packages, one-day trips, and offers.

  3. For any item you wish to add to your wishlist, tap the heart at the top-right side of the item.

How to Make the Most of Items in Your Wishlist

  1. Open your Triply.Co website.

  2. Click on "My Wishlist" at the top-right side of the screen.

  3. Scroll through the items in your wishlist and book your ideal item(s).

Adding Items to the Cart: A Step-by-Step Guide

  1. Open your Triply.Co website.

  2. Search for your desired stay, package, or experience,

  3. Once you select the suitable stay, package, or experience, select it and click “Add to Cart.”

  4. Input the number of guests and your desired check-in and check-out dates.

  5. Select “Add to Cart.”

  6. You will receive a notification stating “Added to Cart.”

Viewing Items in Your Cart

  1. Open your Triply.Co website.

  2. Click on "My Cart" at the top-right side of the screen.

  3. Scroll through the items in your cart and book your ideal item(s).


Africa's Best Travel Platform.
Built for African Travelers by African People

Support Lines

+254 748 666 444

+254 746 352 497

General Inquiries

info@triply.co

Location

Mirage Tower 2, 9th Floor


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