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Help Center FAQs Mobile User Guide for Hosts

The Quick and Easy Way to Download and Install the Triply Business App

For Android, please click Play Store to download the Triply Business app.

For iOS, please click App Store to download the Triply Business app.

How to Quickly Create a Triply Account on the Triply Business App

  1. Open the Triply Business app and sign in using your email or Google.

  2. Input your name, email, and phone number.

  3. Verify your phone number with the OTP code.

  4. Upload your photo and business logo.

  5. Fill in your business details like name and description.

  6. To list a property, click "Create" under "List your Property" and follow the steps listed in the "A Comprehensive Guide to Listing a Home" section.

A Comprehensive Guide to Listing a Home

  1. Open the Triply Business app and navigate to "Menu" > "Listings" > "Listings & Special Offers" > "Add new listing."

  2. Input property basics (name, location, phone number) and proceed.

  3. Enter property details (guests, beds, etc.), set the price, and continue.

  4. Select property amenities, including standout, entertainment, bedroom, bathroom, kitchen, heating/cooling, parking, safety, and services.

  5. Move to the next step.

  6. Choose the property type (Apartment, House, etc.) and unique type (Cabin, Villa, etc.), then continue.

  7. Select letting space (entire place, private room, shared room) and proceed.

  8. Input property description or use AI-generated description.

  9. Add a cover photo and upload additional photos.

  10. Review listing details and publish the listing if the information is accurate.

  11. If listed elsewhere, sync the calendar by pasting the link from another platform and clicking "Sync Calendar."

The Essential Guide to Managing Listing Titles, Location, Pricing and More

  1. Open the Triply Business app and go to "Menu" > "Listings" > "Listings & Special Offers."

  2. Click "Edit listing" to make changes.

  3. To update title and location, select "Title and Location" and save changes.

  4. For guest details and pricing adjustments, choose "Guest and Pricing" and save.

  5. Change property type, unique type, and the letting space under respective categories.

  6. Update property amenities by selecting "Property Amenities" and clicking “Save."

  7. Manage photos by removing or adding them in the "Photos" section and save.

  8. Block unavailable dates and sync the calendar with other platforms in "Calendar Integration."

  9. Adjust rules such as check-in/check-out times in the “Rules” segment.

  10. Make your home available for emergency bookings by navigating to “Emergency Bookings."

  11. Choose and save your preferred cancellation policy.

  12. Apply a tag to your home from the "Tags" section and save.

The Ultimate Guide to Easily Creating Cleaning Tasks

  1. Open the Triply Business app.

  2. Navigate to "Menu" > "Listings" > "Cleaning."

  3. Click "Create Cleaning Task."

  4. For post-checkout cleaning, choose "Check-out", select assignee and listing and click “Save."

  5. For daily cleaning, select "Daily cleaning," choose assignee, and the listing.

  6. Input cleaning dates and times.

  7. Save the task.

How to Create Special Offers That Stand Out

  1. Open the Triply Business app.

  2. Go to "Menu" > "Listings" > "Listings & Special Offers” > "Create Special Offer."

  3. Enter offer details: name, description, nights, and guest details.

  4. Set validity dates.

  5. Specify the offer price.

  6. Add optional add-ons if desired.

  7. Choose a tag.

  8. Publish the offer.

The Ultimate Guide to Special Offers Management: Name, Description, Validity Period, Pricing

  1. Open the Triply Business app.

  2. Navigate to "Menu" > "Listings" > "Listings & Special Offers” > "Special Offers."

  3. Click "Edit Special Offer."

  4. Modify offer details like name, description, nights, validity, and tags.

  5. Adjust guest, bed, bedroom, bathroom, price, and extras.

  6. Click "Done" when finished.

Adding New Employees: A Comprehensive Guide

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Employees" > "Add Employees."

  4. Upload a photo, and input the first and last name, phone number, and email.

  5. Choose a role and employment type.

  6. Set salary and payment frequency.

  7. Input the M-Pesa number and start date.

  8. Click "Add."

Removing an Employee

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Employees."

  4. Open the employee's details and click the three dots.

  5. Choose "Remove."

  6. Click "Confirm."

How to Add an Employee as a User to Your Business

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Employees."

  4. Open the employee's details.

  5. Click the three dots.

  6. Choose "Add as a User."

  7. Confirm name, email, and phone.

  8. Assign a listing.

  9. Choose user permissions.

  10. Click "Save."

Adding New Users: A Comprehensive Guide

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users" > "Add User."

  4. Upload photo, input name, email, and phone.

  5. Assign a listing.

  6. Choose user permissions.

  7. Click "Save."

Editing a User and Their Information: What You Need to Know

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Open the user's details.

  5. Click the three dots.

  6. Choose "Edit."

  7. Click "Save" when finished.

How to Easily Remove a User

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Open the user's details.

  5. Click the three dots.

  6. Choose "Remove."

  7. Click "Confirm."

Everything You Need to Know About Adding a User as an Employee

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Click the three dots.

  5. Choose "Add as Employee."

  6. Confirm name, phone, and email.

  7. Specify role and employment type.

  8. Set salary and payment frequency.

  9. Confirm the M-Pesa number and input the start date.

  10. Click "Add."

Adding More Users

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Admin" > "Users."

  4. Click the plus sign next to "Manage Users."

How to Verify Your Profile with Ease

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Go to KYC” > "Verify Yourself."

  4. Take photos of your ID and a cheerful selfie.

  5. Wait for verification notification.

The Easiest Way to Edit Your Profile or Personal Information

  1. Open the Triply Business app on your phone.

  2. From your homepage, click "Menu."

  3. Navigate to Profile.

  4. Edit or add your details.

  5. Click "Save."

Easily Creating an Adventure: A Step-by-Step Guide

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Select "Create your adventure."

  4. Choose:

    • "One-Day Trip" for day trips

    • "Package" for packages

    • "Experience" for unique experiences

    • "Event" for events

  5. Follow the steps outlined for each adventure type.

How to Manage Your Finances Wisely

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Select "Finance."

  4. Enter your PIN and click "Continue."

  5. To send money:

    • Click "Send Money."

    • Choose "Self" or "Other."

    • Input the phone number and amount.

    • Click "Submit."

  6. To withdraw money:

    • Click "Pay Bill" for PayBill or "Buy Goods" for Till Number.

    • Enter the necessary details.

    • Click "Continue."

    • Optionally, save the information for future use.

  7. To buy airtime:

    • Click "Buy Airtime."

    • Select "Self" or "Other."

    • Input the phone number and amount and click "Submit."

  8. To pay employees:

    • Click "Pay Employees."

    • Select the employee.

    • Click "Pay Now."

  9. To view earnings or withdrawals, click "Earnings" or "Withdrawals."

Resetting Your Finance Pin

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Settings" > "Reset Finance PIN."

  4. Get and verify the OTP code.

  5. Set and confirm the new PIN.

  6. Click "Submit."

How to Delete Your Account in a Few Simple Steps

  1. Open the Triply Business app.

  2. Tap "Menu" on the homepage.

  3. Click "Settings” > "Delete Account."

  4. Confirm the deletion by clicking "Delete Account" and then "Confirm."

How to Quickly Approve Bookings for Your Business

  1. Open the Triply Business app.

  2. Tap "Bookings" on the homepage.

  3. Select the booking under "Pending Approval."

  4. Click "Approve" and then "Confirm."

The Easiest Way to Track Ongoing Bookings

  1. Open the Triply Business app on your phone.

  2. From your home page, click on “Bookings."

  3. Navigate to the 'Ongoing' section.

The Easiest Way to Track Upcoming Bookings

  1. Open the Triply Business app.

  2. Tap "Bookings" on the homepage and click "Upcoming."

How to Track Guests Who Are Checking In

  1. Open the Triply Business app.

  2. Tap "Bookings" on the homepage and click "Checking In."

How to Track Guests Who Are Checking Out

  1. Open the Triply Business app.

  2. Tap "Bookings" on the homepage and click "Checking Out."

The Ultimate Guide to Tracking Your Past Bookings

  1. Open the Triply Business app.

  2. Tap "Bookings" on the homepage and click "Past."

How to Track Cancelled Bookings

  1. Open the Triply Business app.

  2. Tap "Bookings" on the homepage and click "Cancelled."


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Support Lines

+254 748 666 444

+254 746 352 497

General Inquiries

info@triply.co

Location

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