How can we help you?

Help Center FAQs Web User Guide for Tour Operators

Logging In to the Triply Business Website: Tips and Tricks

  1. Click https://business.triply.co/ to log into our website.

  2. Click "Get Started."

  3. Input your email address or sign in with Google and click "Continue."

  4. Insert the OTP sent to your phone number and email address and click "Continue."

  5. If the OTP code does not work, click "Resend Code" and click "Continue."

Step-by-Step Guide to Signing Up and Creating a Triply Business Account

  1. Log into the Triply Business website.

  2. Click "Get Started."

  3. Insert your email address or click "Sign in with Google" and click "Continue."

  4. Input your first name.

  5. Input your last name.

  6. Double-check the email address.

  7. Insert your phone number.

  8. Click "Continue."

  9. Insert the four-digit OTP code and click "Continue."

  10. Upload your photo.

  11. Confirm that your name, email address, and phone number are correct.

  12. Click "Verify Phone Number" to verify your phone number.

  13. Insert the verification code sent by text and email and click "Verify Number."

  14. Click "Next Step."

  15. Upload your business logo or photo.

  16. Input your business name.

  17. Input your business description.

  18. Input the services you are offering.

  19. Click "Next."

  20. To create a one-day trip, package, or experience, click "Create" under "Add your Adventure."

  21. To create a one-day trip, click "One-Day Trip."

  22. Follow the steps highlighted in the "How to Create a Memorable One-Day Trip" section.

  23. To create a package, click "Package."

  24. Follow the steps highlighted in the "Creating the Perfect Package: Tips and Tricks" section.

  25. To create an experience, click "Experience."

  26. Follow the steps highlighted in the "How to Create Experiences That Resonate With Your Customers" section.

How to Create Experiences That Resonate With Your Customers

  1. Log into the Triply Business website.

  2. Click "Experiences" on the left side panel.

  3. Select "Create an Experience" or "Add an Experience."

  4. Select the experience type by clicking the drop-down arrow.

  5. Input the experience name.

  6. Enter the experience location.

  7. Input the age of the adults by clicking the plus sign or typing the age in the textbox area.

  8. Input the price per adult by typing the price in the textbox area next to KES.

  9. Input the age of children by clicking the plus sign or by typing the age in the textbox area.

  10. Input the price per child by typing the price in the textbox area next to KES.

  11. Input the experience description.

  12. To add inclusions, type in the inclusion and press the + sign to add the inclusion(s).

  13. To add exclusions, type in the exclusion and press the + sign to add the exclusion(s).

  14. For additional information, type the information in the textbox then click the plus sign.

  15. To add highlights, type in the textbox area.

  16. To create an itinerary, click "Add Activity."

  17. Insert the activity title under "Title of the Activity."

  18. Insert a brief description in the textbox under "Trip Description."

  19. Input the start and end time by selecting the clock icon under "Start Time" and "End Time."

  20. Click "Save."

  21. Type in a cancelation policy that you would like travelers to be aware of.

  22. Insert the cover photo by clicking "Choose a File."

  23. Insert more photos of the experience by clicking "Choose Files."

  24. Click "Upload Now."

  25. Click "Next."

  26. Tag your experience by selecting the suitable tag(s) under the following categories:

    • Tours

    • Massage & Hot Springs

    • Water Activities

    • Outdoor Activities

  27. Click "Next."

  28. Review your experience and click "Publish."

The Ultimate Guide to Experience Management: Pricing, Itinerary, Photos and More

  1. Log into the Triply Business website.

  2. Click "Experiences" on the left side panel.

  3. Click "Edit Trip" under your experience.

  4. Select "Basics" to change or add the experience name, description, type, location, contact number, start and end date, inclusions, exclusions, start and end time, and additional information, and click "Save Changes."

  5. Select "Experience Details" and click "Add Activity" to include the title of the new activity, and a brief description, determine if it is an hourly account of events, the start and end time, and click "Save."

  6. Click "Save Changes."

  7. Select "Pricing and Photos" to set or change the experience price for adults and children, and the age requirements.

  8. Select "Pricing and Photos" to set or change the photos of the experience.

  9. Choose "Edit Cover Photo" to change the cover photo of the experience.

  10. Under "Upload Additional Photos," click the X on the top-right corner of the photo(s) to remove them, and click "Choose Files" to add more photos.

How to Cancel an Experience Without Hassle

  1. Log into the Triply Business website.

  2. Click "Experiences" on the left side panel.

  3. Choose "Cancel Trip" under the experience you wish to cancel.

  4. You will receive a notification that the experience has been canceled successfully.

Re-activating an Experience

  1. Log into the Triply Business website.

  2. Click "Experiences" on the left side panel.

  3. Choose "Activate Trip" under the experience you wish to reactivate.

  4. You will receive a notification that the experience has been activated successfully.

Note: To improve a reactivated experience, please refer to the "The Ultimate Guide to Experience Management: Pricing, Itinerary, Photos and More” article.

How to Create a Memorable One-Day Trip

  1. Log into the Triply Business website.

  2. Click "One-Day Trips" on the left side panel.

  3. Select "Create a Day Trip" or "Add a Day Trip."

  4. Select the day trip category by clicking the drop-down arrow and choosing the appropriate category.

  5. Input the trip name by typing in the text box under "Trip Name."

  6. Type and select the trip location.

  7. Choose the date by tapping the calendar section under "Trip Date."

  8. Input the age of adults by clicking the plus sign or typing in the textbox.

  9. Input the price per adult in the textbox next to the currency symbol.

  10. Input the age of children by clicking the plus sign or typing in the textbox.

  11. Input the price per child in the textbox next to the currency symbol.

  12. Provide a brief description of the trip.

  13. To add inclusions, type them in and press the + sign to add.

  14. To add exclusions, type them in and press the + sign to add.

  15. To add highlights, type in the textbox area.

  16. To add additional information, type it in and click the plus sign.

  17. To create an itinerary, click "Add Activity."

  18. Insert the title of the activity under "Title of the Activity."

  19. Input a brief description of the activity.

  20. Input the start and end times by selecting the respective boxes.

  21. Click "Save."

  22. Type in the cancellation policy you would like to apply to your trip.

  23. Insert the day trip cover photo by clicking "Choose a File."

  24. Upload additional photos by clicking "Choose Files."

  25. Click "Upload Now."

  26. Click "Next."

  27. Tag your day trip by selecting suitable tag(s) from categories such as:

    • Tours

    • Massage & Hot Springs

    • Water Activities

    • Outdoor Activities

  28. Click "Next."

  29. Review your day trip and click "Publish."

How to Cancel a Day Trip Without Breaking the Bank

  1. Log into the Triply Business website.

  2. Click "One-Day Trips" on the left side panel.

  3. Select "Cancel Trip" under the trip you wish to cancel.

  4. You will receive a notification that the trip has been canceled successfully.

Reactivating Your Day Trip

  1. Log into the Triply Business website.

  2. Click "One-Day Trips" on the left side panel.

  3. Select "Activate Trip" under the trip you wish to reactivate.

  4. You will receive a notification that the trip has been activated successfully.

Creating the Perfect Package: Tips and Tricks

  1. Log into the Triply Business website.

  2. Click "Packages" on the left side panel.

  3. Select "Create a Package" or "Add a Package."

  4. Input the package category by clicking the drop-down arrow.

  5. Input the package name.

  6. Type in the package description.

  7. Tap "Enter a Location" under "Location" and then type and select the suitable location.

  8. To specify the number of nights, click the plus sign or type in the box next to "Number of Nights."

  9. For package pricing, input the price under "Set the package price."

  10. If it is per person sharing, tap the icon.

  11. Insert the start and end date by tapping the "Start Date" and "End Date" sections under "Package validity period" and click "Select."

  12. Add package combo by clicking the drop-down arrow.

  13. Type in a brief description of the package.

  14. To add inclusions, type them in and press the + sign to add.

  15. To add exclusions, type them in and press the + sign to add.

  16. To add additional information, type it in and press the + sign to add.

  17. To add highlights, type in the textbox area.

  18. Type in the cancellation policy you would like to apply to your trip.

  19. To create an itinerary, click "Add Day" and "Add Activity."

  20. Input the title under "Title of the Activity."

  21. Insert a brief description under "Describe your experience."

  22. If it is an hourly event, click the checkmark box.

  23. Input the start and end time by selecting the boxes under "Start Time" and "End Time."

  24. To add another activity, click "Add Activity" and follow the above steps.

  25. Insert the package cover photo by clicking "Choose a File."

  26. Upload additional package photos by clicking "Choose Files."

  27. Click "Upload Now."

  28. Click "Next."

  29. Review the package details and click "Publish."

The Easiest Way to Cancel a Package

  1. Log into the Triply Business website.

  2. Click "Packages" on the left side panel.

  3. Select "Cancel Trip" under the package you wish to cancel.

  4. You will receive a notification that the package has been canceled successfully.

How to Reactivate a Package in No Time

  1. Log into the Triply Business website.

  2. Click "Packages" on the left side panel.

  3. Select "Activate Trip" under the trip you wish to reactivate.

  4. You will receive a notification that the package has been activated successfully.

Adding New Employees: A Comprehensive Guide

  1. Log into the Triply Business website.

  2. Click "Admin" on the left side panel.

  3. Click on "Add Employee."

  4. Upload the employee’s photo.

  5. Input their first name, last name, and phone number.

  6. Select the drop-down arrow under "Role" and choose the employee's role.

  7. Input the salary in the box area under "Salary."

  8. Select the drop-down arrow under "Frequency of Payment" and choose how often the employee will be paid.

  9. Input the start date by selecting the calendar under "Start Date."

  10. Insert the employee’s M-Pesa number under "Payment Number."

  11. Select the drop-down arrow under "Employee Type" to specify the type of employment.

  12. Click "Add Employee."

Removing an Employee

  1. Log into the Triply Business website.

  2. Click "Admin" on the left side panel.

  3. Select "Employees."

  4. Click the Delete icon.

  5. Click "Delete."

The Ultimate Guide to Editing Employee Details

  1. Log into the Triply Business website.

  2. Click "Admin" on the left side panel.

  3. Select "Employees."

  4. Click the Pencil icon.

  5. Make the Edits and click "Edit Employee."

  6. You will receive a notification stating "Employee Updated Successfully."

Adding New Users: A Comprehensive Guide

  1. Log into the Triply Business website.

  2. Click "Admin" on the left side panel.

  3. Select "Users."

  4. Click "Add User."

  5. Upload the user’s photo.

  6. Input their first and last name and email address.

  7. Input their phone number under "Phone Number."

  8. Click the drop-down arrow under "Assign Hotels" to select the listing you wish to assign to the user.

  9. Click "Next."

  10. Select the user permissions you wish to grant the user and click "Add User."

Editing a User and Their Information: What You Need to Know

  1. Log into the Triply Business website.

  2. Click "Admin" on the left side panel.

  3. Select "Users."

  4. Click the Pencil icon.

  5. Make the Edits and click "Edit User."

How to Easily Remove a User

  1. Log into the Triply Business website.

  2. Click "Admin" on the left side panel.

  3. Select "Users."

  4. Click the Delete icon.

  5. Click "Delete."

The Essential Steps to Editing Your Profile or Personal Information

  1. Log into the Triply Business website.

  2. Click "Profile" on the left side panel.

  3. Select "Edit Profile."

  4. Click "Edit Profile" at the right corner of the screen.

  5. Edit or add your details.

  6. Click "Save" at the right corner of the screen.

Verifying Your Profile: A Comprehensive Guide

  1. Log into the Triply Business website.

  2. Click "Profile" on the left side panel.

  3. Select "Profile Verification."

  4. Click "Verify."

  5. Snap a photo of your front ID and a photo of yourself with a cheerful selfie.

  6. You will receive a notification once your profile is verified.

Editing Your Business Profile to Create an Eye-Catching Business Profile

  1. Log into the Triply Business website.

  2. Click "Profile" on the left side panel.

  3. Select "Business Profile."

  4. Click "Edit Profile" at the right corner of the screen.

  5. Edit or add your details.

  6. Click "Save" at the right corner of the screen.

A Guide on How to View Notifications

  1. Log into the Triply Business website.

  2. Click "Profile" on the left side panel.

  3. Select "Notifications."

Creating an Adventure: A Step-by-Step Guide

  1. Log into the Triply Business website.

  2. Select "Add your adventure" at the top-right side of the screen.

  3. To list a property, click "Create" under "List your Property" and follow the steps highlighted in the “How to List a Home” article.

  4. To create a one-day trip, package, experience, or event, click "Create" under "Add your Adventure."

  5. To create a one-day trip, click "One-Day Trip."

  6. Follow the steps highlighted in the "How to Create a Memorable One-Day Trip" article.

  7. To create a package, click "Package."

  8. Follow the steps highlighted in the "Creating the Perfect Package: Tips and Tricks" article.

  9. To create an experience, click "Experience."

  10. Follow the steps highlighted in the "How to Create Experiences That Resonate With Your Customers" article.

  11. To create an event, click "Event."

  12. Follow the steps highlighted in the "Create or Add an Event: What You Need to Know" article.

How to Manage Your Finances Wisely

  1. Log into the Triply Business website.

  2. Click "Finance" on the left side panel.

  3. For first-time users, insert your PIN and set it.

  4. Insert your PIN and click "Continue."

  5. For users who have already set their PIN, insert your PIN and click "Verify."

  6. To send money to yourself or another number, click "Send Money."

  7. Select "Self" or "Other."

  8. Input the phone number and amount then click "Submit."

  9. To withdraw money to a PayBill, click "Pay Bill."

  10. Fill in the fields under "PayBill", including Pay Bill, Enter Account Number, and Enter Amount.

  11. Click "Submit."

  12. To save the PayBill information, click "Save for future use."

  13. To withdraw money using a Till Number, click "Buy Goods."

  14. Fill in the fields under "Till Number", including Enter Till Number and Enter Amount.

  15. Click "Submit."

  16. To save the Till information, click "Save for future use."

  17. To buy airtime, click "Buy Airtime."

  18. Select "Self" or "Other."

  19. Input the phone number and amount.

  20. Click "Submit."

  21. To pay your employees, click "Pay Employee."

  22. Search for the employee you wish to pay, insert the amount, and click "Pay Now."

  23. To view your earnings, click "Earnings."

  24. To view your withdrawals, click "Withdrawals."

  25. To view employee payments, click "Employees Payments."

The Easiest Way to Track Ongoing Bookings

  1. Log into the Triply Business website.

  2. Click "Bookings" on the left side panel.

  3. Navigate to the 'Ongoing' section.

The Easiest Way to Track Upcoming Bookings

  1. Log into the Triply Business website.

  2. Click "Bookings" on the left side panel.

  3. Navigate to the "Upcoming" section.

How to Track Guests Who Are Checking In

  1. Log into the Triply Business website.

  2. Click "Bookings" on the left side panel.

  3. Navigate to the "Checking In" section.

How to Track Guests Who Are Checking Out

  1. Open the Triply Business app on your phone.

  2. From your home page click "Bookings."

  3. Navigate to the "Checking Out" section.

The Ultimate Guide to Tracking Your Past Bookings

  1. Log into the Triply Business website.

  2. Click "Bookings" on the left side panel.

  3. Navigate to the "Past" section.

How to Track Cancelled Bookings

  1. Log into the Triply Business website.

  2. Click "Bookings" on the left side panel.

  3. Navigate to the "Cancelled" section.


Africa's Best Travel Platform.
Built for African Travelers by African People

Support Lines

+254 748 666 444

+254 746 352 497

General Inquiries

info@triply.co

Location

Mirage Tower 2, 9th Floor


© 2024 Triply.co

Facebook IconFacebook IconFacebook IconFacebook Icon